Privacy Policy

Last Updated: November 6, 2025

Note: This is a reference translation. The Traditional Chinese version is legally binding.

1. Introduction

Welcome to our services. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

By using our services, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Information You Provide

When you use our services, we may collect:

  • Contact information such as name, email address, and phone number
  • Account login credentials
  • Other personal data you voluntarily provide

2.2 Automatically Collected Information

When you use our services, we automatically collect:

  • Browser type, operating system, and IP address
  • Device information and unique identifiers
  • Website usage and interaction data
  • Information collected through cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Respond to your inquiries and requests
  • Send technical notices, updates, and security alerts
  • Conduct data analysis and research to improve services
  • Detect, prevent, and address technical issues and fraudulent activities
  • Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party service providers who assist us in delivering our services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In the event of a merger, acquisition, or asset sale
  • With Your Consent: In other circumstances with your explicit consent

We do not sell your personal information to third parties.

5. Data Security

We employ appropriate technical and organizational security measures to protect your personal information from unauthorized access, use, modification, or disclosure. These measures include encryption, secure servers, and regular security audits. However, please note that no method of Internet transmission or electronic storage is 100% secure.

6. Use of Cookies

We use cookies and similar technologies to enhance your user experience, analyze website traffic, and provide personalized content recommendations. Cookies are small text files stored on your device.

You can control cookie usage through your browser settings. However, disabling cookies may affect certain features of our services.

7. Your Rights

Depending on applicable law, you may have the following rights:

  • Access and obtain a copy of your personal data
  • Correct inaccurate or incomplete personal data
  • Delete your personal data
  • Restrict or object to the processing of your personal data
  • Data portability
  • Withdraw consent (where applicable)

To exercise these rights, please contact us using the information below.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we may have information from a child under 13, please contact us, and we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and stored on servers outside your country/region. Data protection laws in these countries/regions may differ from those in your location. By using our services, you consent to such transfers.

10. Privacy Policy Changes

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We recommend that you review this Privacy Policy periodically for any updates. Changes become effective immediately upon posting to this page.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: service@jetchat.com

Address: 2F, No. 300, Yangguang St., Neihu Dist., Taipei City, Taiwan

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